Houston Businesses will Have to Change IT Support Providers to Improve Service!

rsz_36373306_lFinding the right Houston IT support team can be like trying to get a promotion from a boss that has become comfortable with not having to give raises or promotions. Such bosses are hard to convince that they should pay more money as a reward once they feel they have locked in an employee where they want. Usually these scenarios require looking for another employer that values quality skills and wants to reward experience.

The analogy can be compared even further when an employee does get a better offer then goes back to the current boss seeking a counter offer. It forces the employee to think about changing jobs to get a raise, just like a business may have to switch IT providers if the current technology team cannot provide cloud computing or at least a more efficient data management solution.

Reasons for Dropping an IT Provider

The list is long for reasons to start looking for a new Houston IT support company. One of the most common problems with IT providers involves their inability to communicate with financial managers on a clear level. Many professionals with deep technical knowledge can get lost in all the industry jargon and not know how to reach a common ground with executives who do not have such technical expertise. Here are some of the other top reasons for replacing an IT service.

•    Too many missed deadlines
•    Lack of ROI
•    Rationality of architecture is questionable
•    Wasted time and money on overpriced service
•    Poor security or backup “disaster plan”
•    Condescending or complacent attitude

Evaluating an IT Provider

The keys to evaluating an IT provider lie in communication, governance and assessment. In terms of communication, the head of the technology department typically maintains a focus on business capabilities that enable technological solutions while financial executives are more concerned with value creation and cost efficiency. The two sides need to develop a common language that encompasses cloud computing solutions that maintain a stable environment while embracing relevant new technology.

As far as governance, the IT provider needs to coordinate a plan with the business to ensure all employees are compliant with data management policies. In order to make sure that the crossroads of technology and finance are in harmony, assessment is needed in the form of regular status reports.

Cloud Computing Considerations

Switching to the cloud can preserve a budget in the long run since it reduces the need for in-house hardware, maintenance and IT staff. Here are some important questions for cloud-based services:

•    How well can data be integrated with new systems?
•    Will deployment be predictably smooth?
•    Can employees adapt quickly to a cloud computing solution?
•    Is the service focused more on infrastructure or platforms?
•    Does the cloud computing solution guarantee high quality performance?

One reason some IT firms shun cloud computing and act as if it is an inferior passing fad, is because it threatens to change the way they do business. If the firm already has enough clients who prefer the more expensive and cumbersome traditional approach to managing data, cloud computing may disrupt its comfort zone. The cloud will certainly reduce the amount of business that traditional IT providers get, which is a win for the client business, but not necessarily the IT provider.


Not all businesses need the cloud, but operations that need to cut costs on IT staffs quickly are moving ahead of the curve. The best Houston IT support comes from tech professionals who are prepared to serve both cloud and on-premises clients. MCORE Inc. can help you learn more about how customized cloud computing can improve a data-driven business.