Business Continuity Plan: Does Your Houston Managed Services Provider Share All the Details?

rsz_1business_man_drawing_plans_stepsHouston managed services is not just about handling your IT-related services. Your service provider should also have a business continuity plan in place. If you are wondering what this plan is all about, here is what you can expect in a nutshell. A business continuity plan analyzes risks and disasters that can adversely affect your business and then has safeguards in place to mitigate the effects. The plan tests these safeguards to ensure they are effective and also has ways to review them periodically to ensure they are up-to-date with the changes in the business.

What Should Be Included in a Business Continuity Plan?

A good plan is not only having a backup in place. It should also create a roadmap for the organization and a service provider to keep the business up and running in case of a major problem or disaster.

• Analysis of Possible Threats: The service provider should analyze any potential threat that could adversely affect your business’ IT infrastructure. Threats include natural disasters such as floods and tornadoes, accidents like fire, power outage, cyber terrorism and bombing.
• Assigning-Responsibility: In crisis management, it is crucial to establish the chain of command and get each key personnel to act and work in a certain way to ensure the business activities are restored as quickly as possible. So, each key personnel of your business should be assigned responsibilities of what he or she has to do right after disaster strikes.
• Contact Information in Emergencies: When disaster strikes your business, the key personnel should know who to contact. This information is provided to the personnel by the Houston managed services provider during training for disasters and threats. So, contact information of external services, such as police, ambulance, utility companies, fire department and security services, and internal decision-making individuals, such as legal advisors, CEO and CIO, should always be up-dated and current. There should also be an alternative communication strategy in place if the conventional means of communication are disrupted.
• Recovery Teams: A good Houston TX business continuity plan should create disaster recovery teams that consist of individuals who have the knowledge and experience to handle different aspects of the disaster. So, there should be teams of IT professionals, security experts, communication specialists and the like, who have access to emergency equipment, gear and devices to keep employees and the business safe in a disaster.
• Off-site Data Backup and Power Backup: There should be a secure location where important data of your business is saved periodically, so that you have a current backup of this data. And, key personnel should know where it is saved and should have the means to access it to restore the operations of the business. And, for a business to continue working after a disaster, there should be power backup arrangements in place to keep network equipment, computers and other office equipment running.
• Alternative Business Site: If your workplace is destroyed or inaccessible, the Houston TX business continuity plan should have options for an alternative work site where you can setup shop and begin operations as quickly as possible.
• Recovery Phase: Last but not the least, the plan should have a step-wise, recovery phase that helps the business get back to its state before disaster struck.

So, if you are looking for effective Houston managed services that work to keep your business up and running in any kind of situation, get in touch with MCORE Inc. The company comes with a wealth of experience and the right skills and expertise  to offer you effective managed services, including a customized-business continuity plan for your Houston-based business.